CRAFTED PATHWAYS LIMITED TERMS OF TRADE

Terms and Conditions

These Terms and Conditions are for the website www.craftedpathwaystravel.com and for bookings or a consultation made by you on this website or for agreed bookings or services made on your behalf by Crafted Pathways Ltd (trading as Crafted Pathways Travel).

The terms and conditions that we provide (our service) is set out below. Please read it carefully.

For those considering booking their New Zealand holiday with Crafted Pathways Travel our initial process includes an online video consultation with one of our team members. This is an opportunity to discuss suggestions for your itinerary and discuss arrangements that we may make on your behalf.

There will be a non-refundable fee of $230 NZD (GST inclusive) for this consultation, which can be booked via our website. If you do decide to book a trip with us, we will deduct this pre-paid consultation fee from the total cost of your itinerary, if your itinerary has a value greater than $2000 NZD plus GST.

After the initial consultation we will design a bespoke itinerary and forward it to you for your consideration. This itinerary will include a breakdown of suggested travel routes, accommodation, flight/ferry, car rental and activities costs based on your preferred preferences and our collective knowledge of quality experiences.

You will have an opportunity to either refine this itinerary or accept it as is.

It is vital that you provide correct and full names (consistent with names recorded on passports) for you and every member of your group, as failure to do so may result in cancellations of flight bookings.

Bookings for any service will not be made unless and until you confirm and pay the required 20% deposit before we book any service on your behalf. We reserve the right to make substitutions with similar products if the original product becomes unavailable before payment of deposit.

By booking with us you hereby accept and agree to these terms of trade as essential terms of the binding contract between you and us.

1. Interpretation of various words used in these terms:

a. CRAFTED PATHWAYS Ltd (NZBN 9429052053535) "is referred to as "us" or "us". These terms include our directors, shareholders and employees.

b. “You” refers to you and every member of your party.

c. The person that you nominate as the contact person for all members of your party and who is authorised to make the booking and any changes is referred to as the "lead guest". This name needs to be provided to us at or prior to booking.

d. We can make bookings on your behalf with accommodation providers, car rentals, airlines, transport providers, activity providers etc, collectively referred to as "providers".

e. “Booking” refers to all the arrangements made between you and us and bookings will be in your name.

f. “Terms” refer to these terms.

g. “Arrangements” refer to your booking and any variations.

2. The law of New Zealand exclusively applies in all matters pertaining to these terms and all arrangements that we make for you.

3. It is your responsibility to obtain and have correct identification and travel documentation and provide the correct details we will require to make bookings on your behalf. Travelling from outside of New Zealand you will need a Current passport and visa (if applicable). You will also be required to pay the International Visitor and Conservation and Tourism Levy (IVL), complete a Travel Declaration and obtain an NZETA (New Zealand Electronic Tourist Authority (at www.ivisa.com).

4. Full, comprehensive travel insurance is highly recommended in all cases.

5. For car rental booked on your behalf by Crafted Pathways Travel, we will include full comprehensive insurance for car rental agreements for your peace of mind.

6. While New Zealand has an Accident Compensation scheme which generally provides for basic acute medical treatment following most medical treatments following most accidents it doesn’t cover associated costs resulting from an interruption of travel plans. The ability to sue a provider or thrid party in New Zealand for the consequences of an injury is almost entirely excluded.

7. Do not rely on the “free” travel insurance that comes that come with some credit cards or similar schemes, as these can often result in financial or other losses.

8. Delays can occur for various reasons, including weather and natural hazards. These matters are outside our control and will not be compensated by us. However, we will try to arrange a mutually satisfactory solution at no extra cost. In these situations, refunds or part-refunds will only be given to you if the provider has made them to us and provided that there are no additional costs to us for alternative mutually satisfactory solutions.

9. We will endeavour to arrange a replacement of a similar standard if your chosen accommodation, transport, experience or other arrangement are not available.

10. It is essential that you obey all instructions and heed the instructions and advice of us and of the providers.

11. We take care with our selection of quality providers, if problems arise, we will use our best endeavours to resolve them. Should your expectations not be met, please discuss with us at the earliest opportunity so that we may attempt to remedy any issues. Financial compensation of the value of the particular services will be considered on a case-by-case basis.

12. All pricing estimates or quotes are in New Zealand dollars exclusive of Goods and Services tax (GST, which is current 15%)

13. A deposit of 20% at time of booking. The deposit is subject to our refund and cancellation policies and may not be refundable. The refund policy is as follows:

CRAFTED PATHWAYS REFUND POLICY

A refund (minus a 10 % transaction fee) will be paid if you cancel your booking more than 61 days of your scheduled tour start date.
Cancellation requests received less than 60 days but more than 31 days will receive a 75% refund.
Cancellation requests received less than 31 days but more than 14 days of the tour start date will receive a 50% refund.
Cancellation requests received less than 14 days of the tour start date will not be refunded.
Refunds will not be paid if you do not arrive at the pre-arranged meeting points such as check in counters for booked flights, ferries, accommodation or activities at the correct time and date.
If a provider cancels their service then the refund that is provided to us will be refunded back to you.

14. Payment for your booking is as follows:

A 20 % Payment for your bespoke Itinerary provided by us is required on acceptance of the quote. No bookings will occur until this deposit is received.
Full payment is required at least 61 days prior to travel. If travel is occuring in less than 60 days, full payment will be required. Failure to pay in full prior to 61 days may result in cancellation of your arrangements.

15. If you wish to make any changes to your arrangements, we will make every effort possible to accommodate these whenever possible. The request for amendment must be made by the lead guest. Penalties may apply on a case-by-case basis depending on the individual provider, and an administration fee may apply depending on the complexity of the variation.

Privacy Policy

16. We will ask you for data during planning your arrangements and at the time of booking. We will be required to share this data with providers to ensure that proper arrangements are in place.

Your data may be retained for marketing purposes, which you can opt out of at any time.
We do not share data or any contact details with other parties except for providers.

For further information on data we collect and use please read our full Privacy Policy

Electronic Communications

You consent to receiving communications from us electronically and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 2002.

You consent to receiving electronic messages and information sent by us [or on our behalf] for any purposes described in our privacy policy. You agree, pursuant to section 11(2) of the Unsolicited Electronic Messages Act 2007, that the person sending any such message need not include a functional unsubscribe facility in that message.

Cookies

This website uses cookies to provide you with a better service.

Disclaimers

We do not give any warranty or other assurance as to the content of material appearing on this website, its accuracy, completeness, timeliness, or fitness for any particular purpose.

To the maximum extent permitted by law, we provide this website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether express, implied, statutory, or otherwise), including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

Neither craftedpathwaystravel.com nor our suppliers will, under any circumstances, be liable under the law of tort, contract, or otherwise for any loss of income, profits, data, or savings, or for any indirect, incidental, consequential, exemplary, punitive, or special loss or damage of any party (including third parties), however caused, arising out of or in connection with the use of the website or reliance on any information on this website.

If you are using our services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act shall not apply to those services.

Availability

Your use of this website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the Internet and electronic communications, we and our service providers do not make any warranty that this website or any associated services will be error-free, without interruption or delay, or free from defects in design. We will not be liable to you should this website or the services supplied through this website become unavailable, interrupted, or delayed for any reason.

Malicious Code

Although we endeavor to prevent the introduction of viruses or other malicious code (together, ‘malicious code’) to this website, we do not guarantee or warrant that this website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process you employ for accessing this website does not expose your computer system to the risk of interference or damage from malicious code.

Security

Although we endeavor to protect the security of your personal information, you acknowledge that there is a risk of unauthorized access to (or alteration of) your transmissions or data, or of the information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any losses that you may sustain as a result of such unauthorized access or alteration. All information transmitted to you or from you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this website and the internet. We do not accept responsibility for any interference or damage to your own computer system that may arise in connection with your accessing this website or any outbound hyperlink.

Changes

We reserve the right to add to, modify, or remove this website or any information, feature, specification, or other part of this website at any time and without notice to you. We reserve the right to change these terms of use from time to time by publishing the changed terms on this website. You should review these terms of use periodically to be aware of such changes. Your continuing access to or use of this website following such publication shall be deemed your acceptance of the revised terms of use.

Governing Law

These terms of use are governed by the laws of New Zealand, and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms of use. Visit our privacy policy page for more information regarding the security of your personal information. Our privacy policy is governed by New Zealand laws.

WEBSITE USE

This Website may from time to time enable you and other users to submit content [‘user content’] that may be made available through the Website for the purpose of promoting New Zealand as a tourist destination. You must ensure that you have all necessary rights [including appropriate licences] to submit or supply the user content to the Website.

By creating, modifying, transmitting, uploading, or submitting any user content, you: grant us a non-exclusive, royalty-free, fully paid-up, worldwide, perpetual, irrevocable, licence to publicly display, communicate to the public, and make the user content available [by all means and in any media now known or hereafter developed] to other users of this Website and other users of our services in such manner as we may permit from time to time; and acknowledge and agree that no royalties or other remuneration will be paid or payable to you for your user content, or for the granting of the rights described above.

You are solely responsible for the user content that you make available through the Website. You represent and warrant that any user content you make available: does not infringe any copyright, privacy right, or any other right of any third party; and does not contain any matter that is defamatory, offensive, unlawful or that may damage the reputation of craftedpathwaystravel.com.

You shall fully indemnify and hold harmless craftedpathwaystravel.com for any loss, damage, claim, cost or expense [including legal fees on a solicitor/own client basis] which may arise as a result of any action or claim that may be made or initiated against craftedpathwaystravel.com by any person making a claim in relation to your actions or the user content that you make available.

We have no obligation to you to make this Website or any user content available. User content may be identified by users of the Website as being ‘inappropriate’. In such event, and craftedpathwaystravel.com may on a case by case basis review and decide, in our absolute discretion, to remove such content. We may at any time edit, refuse to display, or remove any part of this Website [including your user content] as we deem appropriate.

Embedded content

Embedded content [including embedded images and embedded video content] from a third party hosted site is subject to the licence terms of the location at which such content is hosted or the licence terms imposed by the owner of such content. Embedded content may be used or linked to only in accordance with the terms of the relevant licence. You are liable for any consequences of failure to comply with those licence terms.

Intellectual Property

The materials displayed on this Website are protected by copyright and other laws of New Zealand, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other property rights that may subsist in this Website including text, illustrations, photographs, video, music, sounds, layout, designs, source code, belong to us or to our licensors [together, ‘our intellectual property’].

Except as permitted in the ‘embedded content’ or ‘copyright clearance and permission to use’ sections or with our prior written permission in other cases, you may not in any form or by any means: use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, communicate or otherwise deal in any way with our intellectual property; or commercialise any information, products or services obtained from any part of this Website.

Copyright clearance and permission to use

Images on this Website that are not ‘Embedded Content’ may be used or reproduced only with our express consent in each instance. You can request consent by applying to us at craftedpathwaystravel.com/contact

You may from time to time request our consent to use certain material or other content that appears on this Website. If we grant such consent it shall be subject to the following conditions:

The materials or content must not be altered, modified or added to in any way; and

Feedback and unsolicited submissions

If you give us feedback about this Website or our products or services, you grant us the right to use that feedback for the purpose of improving our Website or services [and for any other purpose we deem necessary or desirable] without being obliged to pay you any compensation in respect of our use of that feedback. If you do send us unsolicited ideas: they will be treated as ‘user content’ in accordance with these terms of use; and they will be deemed to be non-confidential, and we will not be required to provide any acknowledgement of their source.